Effective Date: [2026-01-01]

 

Company: [Wuhan Nutra Biotech Co.,LTD]

 

Website: https://www.nutra-biotech.com

 

Contact Email: [sales@nutra-biotech.com]

 
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, purchase our plant extract products, or contact us. It applies to all visitors, customers, and users of our services.
 
By using our website, you agree to the practices described in this policy.
 
 

1. Information We Collect

 
We collect only what is necessary for business and service purposes.
 

1.1 Personal Information (You Provide Directly)

 
  • Full name
  • Email address
  • Phone number
  • Company name (for B2B)
  • Shipping/billing address
  • Payment details (processed securely by third-party gateways; we do not store full card data)
  • Inquiry content (e.g., product specifications, COA, MOQ)
 

1.2 Automatically Collected Information

 
  • IP address, browser type, device info
  • Pages visited, time spent, referral source
  • Cookies and similar tracking technologies (see Section 9)
 

1.3 Sensitive Information

 
We do not collect sensitive personal data (e.g., health data, government IDs, racial information) unless you voluntarily provide it for specific product consultation.
 
 

2. How We Use Your Information

 
We use your data only for the purposes stated here, with legal bases including consent, contract performance, and legitimate interests.
 
  • Process and fulfill orders (production, QC, shipping, documentation)
  • Provide customer support (reply to inquiries, send COA, MSDS, batch certificates)
  • Send order updates, invoices, and related communications
  • Improve website functionality, product quality, and user experience
  • Send marketing emails (only with your explicit consent; you may unsubscribe anytime)
  • Comply with legal obligations (tax, customs, product safety regulations)
 
 

3. Who We Share Your Information With

 
We do not sell, rent, or trade your personal data. We share data only when necessary:
 
  • Service Providers: Payment processors (PayPal, Stripe), shipping carriers (DHL, FedEx), cloud hosts (Hostinger), analytics tools (Google Analytics) — all bound by data protection agreements.
  • Legal Requirements: If required by law, court order, or government regulation.
  • Business Transfer: In case of merger, acquisition, or asset sale — we will notify you before transfer.
 
 

4. Data Retention

 
We keep your data only as long as needed:
 
  • Order/invoice data: 7 years (tax/legal compliance)
  • Customer account data: Until you request deletion
  • Marketing consent data: Until you unsubscribe
  • Inquiry data: 3 years after last communication
 
 

5. Data Security

 
We implement industry-standard measures:
 
  • SSL encryption (HTTPS) for all traffic
  • Secure server hosting (Hostinger) with regular updates
  • Restricted internal access to personal data
  • Regular backups and security scans
 
However, no online transmission is 100% secure. You transmit data at your own risk.
 
 

6. International Data Transfers

 
Your data may be stored and processed in China, the United States, or other countries where our servers or service providers are located.
 
For EU users (GDPR), we use Standard Contractual Clauses (SCCs) to protect your data during international transfers.
 
 

7. Your Rights (GDPR & Global Standards)

 
You have the right to:
 
  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (“right to be forgotten”)
  • Restriction: Request limited processing of your data
  • Data Portability: Receive your data in a machine-readable format
  • Objection: Object to marketing or legitimate-interest processing
  • Withdraw Consent: Withdraw any consent you previously gave
  • Complain: Contact a data protection authority if you believe we violate privacy laws
 
To exercise any right, email us at [your-email@nutra-biotech.com]. We respond within 30 days.
 
 

8. Children’s Privacy

 
Our website and products are intended for business buyers and adults aged 18+. We do not knowingly collect data from children under 13. If you become aware of such data, contact us immediately.
 
 

9. Cookies & Tracking

 
We use cookies to improve your experience. You may disable cookies in your browser, but some site functions may be limited.
 
  • Necessary Cookies: Required for site operation (cannot be disabled)
  • Analytics Cookies: Google Analytics (anonymous traffic data)
  • Marketing Cookies: For targeted ads (only with your consent)
 
 

10. Third-Party Links

 
Our website may contain links to other sites (e.g., supplier pages, industry blogs). We have no control over their privacy practices. Please review their policies before providing data.
 
 

11. Changes to This Policy

 
We may update this policy from time to time. We will post the revised version on this page with a new “Effective Date.” Material changes will be notified via email or site notice.
 
 

12. Contact Us

 

For privacy questions, requests, or concerns:

 

Email: [sales@nutra-biotech.com]

 

Company: [Wuhan Nutra Biotech Co.,LTD】